In the midst of a renovation project… Where do you find information to make your decisions? 1) Subject matter expert: my father is consulted many times before, during, and after all projects; his knowledge and experience outweigh all other sources. 2) Literature: I checked out every single design book on bathrooms from the library. 3) Friends and family: Many gave opinions, suggestions, and some lessons learned. 4) Manufacturer’s Web site: Surprisingly, this turned out to be a great resource—one I wish I had found before starting the project. They aren’t just selling their products, they are selling the dream of your perfect life with their products (more on that later) and they’re willing to help you plan, design, and execute.
You need to ensure that employees know how to find the knowledge within your company. Subject matter experts should be visible and well-known. Maybe you need an intranet that connects employees or maybe you’d benefit from a social network analysis. Ensure any tangible resource guides, books, and manuals are accessible and easily shared. If employees cannot find the knowledge, then you need to work on getting others to share, transfer, and publicize it. Finally, outside sources of information are necessary and can be very helpful. Do you have a place to share these sources with other employees?
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